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  • Why You Should Consider a Barn Cat
    The farm cat, also known as a barn cat, is a domestic cat, usually of mixed breed, that lives primarily out-of-doors, in a feral or semi-feral condition on agricultural properties, usually sheltering in outbuildings.Have you seen stray cats hanging around the barn or home?  Wish they’d go away?  Don’t be so sure they can’t lend […]
  • Horse Rescue - Start a Successful Sanctuary
    Rescuing horses is unlike rescuing dogs, cats, and other typical pets.  Often, these animals are saved when they are given away for free, or abandoned.   Conversely, horses are often saved from the road to the slaughterhouse or purchased at auctions attended by meat buyers.  The How To Best case, rescue organizations don’t “buy” animals, but […]
  • Pet and Disaster Preparedness
    Hurricanes.  Tornadoes.  Earthquakes.  It could be a snowstorm.  Or a flood.   You've made it through safely, but what about your pets?Follow these tips to make an emergency plan for your pets:1. Microchip your petsMicrochipping is one of the best ways to ensure that you and your pet are reunited if you are separated.  Include at […]


/Thomas E. Catanzaro, DVM, MHA

About Thomas E. Catanzaro, DVM, MHA

LFACHE Dipomate, American College of Healthcare Executives CEO, Veterinary Consulting International DrTomCat@aol.com; www.drtomcat.com

The Seven Elements of Client Service

Programs designed to improve service to clients have been around since the early 1990s, but most veterinary practices have taken a renewed and more serious interest in these “client-centered” efforts in the past few years when client visits started to drop off.  This is partly due to the 2008-2010 recession, recent studies and industry reports, [...]

By | November 16th, 2017|Veterinary Consult Corner|

Pro-Pay: Unintended Consequences

Let me say from the onset, I am no proponent of pay-for-performance for veterinarians, yet when requested by the practice, I try to meet their desires. When examining a variety of pro-pay, many issues arise that complicate a seemingly straight-forward and intuitive premise: pay should somehow be tied to performance. The pay-for-performance experience, both in [...]

By | November 6th, 2017|Veterinary Consult Corner|

The Urgent Need for Fatigue Management Policies

A veterinary nurse strikes and maims a cyclist – a father of two young children – while driving home from the practice after working a double shift. Another healthcare professional on a graveyard shift in an emergency hospital, falls asleep on the job, and an ICU patient dies after receiving insufficient oxygen. The CDC conducted [...]

By | October 2nd, 2017|Veterinary Consult Corner|

Transparency & Practice Culture; Significant Return on Investment

Many contemporary management approaches call for an increase in transparency in the activities of management and staff; AAHA has followed suit in their Standards. I have found practices opening their P&L to staff (TMI = too much information), as their interpretation of transparency, so that is the reason for this review.   This is a [...]

By | August 31st, 2017|Veterinary Consult Corner|

Selecting a Consultant For Profit and Profitability

With today's intensely populated veterinary medical marketplace, savvy practices look for consultants to solve all their problems and stresses (less than 25% of the practices have used an in-practice, veterinary-specific, consultant).  Recent practice surveys showed an average client transaction (ACT) fee going up by over 20 percent, but the net income brought into the practice [...]

By | August 16th, 2017|Veterinary Consult Corner|

One Size Does Not Fit All!

  As a consultant visiting practices, over 2000 in the past quarter century, I have gotten to see many variances from “normal”, whatever “normal” is for the region and type of practice.  In 2004, the AVMA asked me to be the practice-level spokesperson to roll out the Think Twice For Life program, with a FDAH [...]

By | August 2nd, 2017|Veterinary Consult Corner|

Bonding the Client to Your Practice

In this day of a veterinarian on virtually every corner, the average client has two or more veterinary practices within 15 minutes of their home. It is likely that our better clients even drive past one or two practices just to get to "their veterinarian". It is this type of bond that must be developed [...]

By | July 17th, 2017|Veterinary Consult Corner|

Common Leadership Myths

As veterinary medicine matures, deconstructs, and reconfigures for the team-based healthcare delivery needed to meet ever diminishing discretionary income of pet owners, only uncommon leadership will guide the practices which will flourish. Process management and measurements of tangible results will continue to figure prominently as veterinary practice systems navigate the required transformation. That said, it [...]

By | July 5th, 2017|Veterinary Consult Corner|

The Annual Business of Business

The end of the calendar year is a celebration time for most American practices, but June 30 also marks the end of the fiscal year for Australian veterinary practices.  With the IRS ruling 92-65 (see JAVMA, Vol. 201, No. 6, September 15, 1992, JAVMA, Vol. 206, No. 3, February 1, 1995), sections 471 and 446 [...]

By | June 19th, 2017|Veterinary Consult Corner|

A New Paradigm for Understanding and Treating Pain

CLIENT-CENTERED PATIENT ADVOCACY TO EXTEND AND ENHANCE THE QUALITY AND DURATION OF AN ANIMALS LIFE! This basic concept was often embraced in the practice's mission statement. When a practice accepts that they MUST talk for the welfare of the animal with the stewards of this four-footed family members, the practice becomes legendary in the minds [...]

By | June 2nd, 2017|Veterinary Consult Corner|
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