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  • Protect Your Horse From Autumn Health Hazards
    With the start of autumn, new challenges arise for breeders, owners, and boarders. You need to be aware of a variety of conditions from colic to worming, atypical myopathy to mud fever.  Colic Equine colic is defined as a condition of severe abdominal discomfort characterized by pawing, rolling, and sometimes the inability to defecate. The change […]
  • June 23rd is Take Your Dog to Work Day
    Simple Tips to Make the Day a SuccessBusiness goes to the dogs as workplaces across the country celebrate the annual Take Your Dog to Work Day. The temporary office canines won’t be barking out orders to employees or wagging approval after a presentation, although some might be helping the receptionist greet visitors. The day is […]
  • June is National Adopt a Shelter Cat Month
    June is a very important month for organizations, nationwide, that work with the community to find permanent homes for rescued cats.  June is National Adopt a Shelter Cat Month.   You may wonder why June was chosen  as the month for this very special service.  The short answer- June is kitten season. It is the time […]

TomCat

/Thomas E. Catanzaro, DVM, MHA

About Thomas E. Catanzaro, DVM, MHA

LFACHE Dipomate, American College of Healthcare Executives CEO, Veterinary Consulting International DrTomCat@aol.com; www.drtomcat.com

The Urgent Need for Fatigue Management Policies

A veterinary nurse strikes and maims a cyclist – a father of two young children – while driving home from the practice after working a double shift. Another healthcare professional on a graveyard shift in an emergency hospital, falls asleep on the job, and an ICU patient dies after receiving insufficient oxygen. The CDC conducted [...]

By | October 2nd, 2017|Veterinary Consult Corner|

Transparency & Practice Culture; Significant Return on Investment

Many contemporary management approaches call for an increase in transparency in the activities of management and staff; AAHA has followed suit in their Standards. I have found practices opening their P&L to staff (TMI = too much information), as their interpretation of transparency, so that is the reason for this review.   This is a [...]

By | August 31st, 2017|Veterinary Consult Corner|

Selecting a Consultant For Profit and Profitability

With today's intensely populated veterinary medical marketplace, savvy practices look for consultants to solve all their problems and stresses (less than 25% of the practices have used an in-practice, veterinary-specific, consultant).  Recent practice surveys showed an average client transaction (ACT) fee going up by over 20 percent, but the net income brought into the practice [...]

By | August 16th, 2017|Veterinary Consult Corner|

One Size Does Not Fit All!

  As a consultant visiting practices, over 2000 in the past quarter century, I have gotten to see many variances from “normal”, whatever “normal” is for the region and type of practice.  In 2004, the AVMA asked me to be the practice-level spokesperson to roll out the Think Twice For Life program, with a FDAH [...]

By | August 2nd, 2017|Veterinary Consult Corner|

Bonding the Client to Your Practice

In this day of a veterinarian on virtually every corner, the average client has two or more veterinary practices within 15 minutes of their home. It is likely that our better clients even drive past one or two practices just to get to "their veterinarian". It is this type of bond that must be developed [...]

By | July 17th, 2017|Veterinary Consult Corner|

Common Leadership Myths

As veterinary medicine matures, deconstructs, and reconfigures for the team-based healthcare delivery needed to meet ever diminishing discretionary income of pet owners, only uncommon leadership will guide the practices which will flourish. Process management and measurements of tangible results will continue to figure prominently as veterinary practice systems navigate the required transformation. That said, it [...]

By | July 5th, 2017|Veterinary Consult Corner|

The Annual Business of Business

The end of the calendar year is a celebration time for most American practices, but June 30 also marks the end of the fiscal year for Australian veterinary practices.  With the IRS ruling 92-65 (see JAVMA, Vol. 201, No. 6, September 15, 1992, JAVMA, Vol. 206, No. 3, February 1, 1995), sections 471 and 446 [...]

By | June 19th, 2017|Veterinary Consult Corner|

A New Paradigm for Understanding and Treating Pain

CLIENT-CENTERED PATIENT ADVOCACY TO EXTEND AND ENHANCE THE QUALITY AND DURATION OF AN ANIMALS LIFE! This basic concept was often embraced in the practice's mission statement. When a practice accepts that they MUST talk for the welfare of the animal with the stewards of this four-footed family members, the practice becomes legendary in the minds [...]

By | June 2nd, 2017|Veterinary Consult Corner|

Strategies for a Recessionary Economy

The recessionary economy is real.  Do not believe the government stated unemployment rates of 4.5% to 4.9%.  If the person has been forced out of their job during the Global Financial Crisis (GFC) of 2007-2010, and the job does not reappear, the out of work employee finds they have no skills for the new marketplace, [...]

By | May 4th, 2017|Veterinary Consult Corner|

“How can practices compare themselves to others?”

COMMON QUESTION: "How does my practice compare to others?" CONSULTANT'S ANSWER: "Is your net income 10% better than last year?" COMMON RESPONSE: "My turnover is 6-8% better!" CONSULTANT'S INQUIRY: "How much of that is true net?" COMMON REPLY: "My Average Client Transaction is up!" CONSULTANT'S INQUIRY: "What is the income per FTE staff member?" COMMON [...]

By | April 3rd, 2017|Veterinary Consult Corner|
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