Upcoming Events

  1. Montana VMA Summer Meeting

    June 25 @ 8:00 am - June 27 @ 5:00 pm
  2. Canadian VMA Convention

    July 13 @ 8:00 am - July 16 @ 5:00 pm
  3. AVTE 2017 Symposium

    August 2 @ 8:00 am - August 4 @ 5:00 pm
  4. South Dakota VMA Annual Meeting

    August 13 @ 8:00 am - August 16 @ 5:00 pm

RSS Latest From Our Blog

  • April is Heartworm Awareness Month
    Dogs are like children.  There’s the good–the joy of their arrival, being a part of their day-to-day growth, and the unqualified love that flows in both directions.  And there’s the not so good.  Like children, dogs need protection from a variety of illnesses.What are heartworms?Heartworms are little foot-long worms (parasites) that live in a dog’s […]
  • Careers with Horses - The Bloodstock Agent
    Want to be make a career of running around with the most beautiful horses? Maybe becoming a bloodstock agent is the job for you. You won't get too dirty and, best of all, this is one of the few jobs with horses that can make you some real  money!  If you're good at it, of […]
  • Building a Strong Connection with your Parrot
    Developing a great connection with your parrot starts the first day you bring her home. Behavioral problems of all kinds can be avoided by having a keen eye, creating an exciting environment, and demonstrating respect.  Fundamentals of Parrot PartneringCaging You need room to move--so does a parrot.  Remember:  your friend has to spend many hours in […]

TomCat

/Thomas E. Catanzaro, DVM, MHA

About Thomas E. Catanzaro, DVM, MHA

LFACHE Dipomate, American College of Healthcare Executives CEO, Veterinary Consulting International DrTomCat@aol.com; www.drtomcat.com

“How can practices compare themselves to others?”

COMMON QUESTION: "How does my practice compare to others?" CONSULTANT'S ANSWER: "Is your net income 10% better than last year?" COMMON RESPONSE: "My turnover is 6-8% better!" CONSULTANT'S INQUIRY: "How much of that is true net?" COMMON REPLY: "My Average Client Transaction is up!" CONSULTANT'S INQUIRY: "What is the income per FTE staff member?" COMMON [...]

By | April 3rd, 2017|Veterinary Consult Corner|

Practice Tips & Truisms

For the record book, ideas I am about to share will be contrary to some of your opinions of what a veterinarian-centered practice should be doing.  Some of the ideas will be contrary to your levels of trust.  Some will walk away saying it can never happen on their watch.  In short, many veterinarians CRINGE [...]

By | March 20th, 2017|Veterinary Consult Corner|

Growing Your Veterinary Practice

In consulting with hundreds of companion animal veterinary practice owners over the years, I have seen that one of the most difficult things for them to do is get the ASSISTANCE they need to grow it beyond its initial plateau.  They get into the practice ownership role usually because they feel they can deliver a [...]

By | March 2nd, 2017|Veterinary Consult Corner|

It is all about the human-animal bond

As the Leo Bustad Companion Animal Veterinarian of the Year 2012, I now find I am often asked, "How does one believe in the Human-Animal Bond being practice critical?" The truth is that most professionals think that when they believe/know, then they can act. While that works some of the time, if you choose to [...]

By | February 28th, 2017|Veterinary Consult Corner|

APPROPRIATE PRICING

If you do not know the change rate of overhead and supply costs, you cannot set fees in a reasonable manner. - Dr Tom Cat   How To Raise Your Fees   There is a delicate balance between the fee you need to charge for your products and services, and the fee that people are willing [...]

By | February 3rd, 2017|Veterinary Consult Corner|

Practice Owner’s/Manager’s/Zone Coordinator Challenge for 2017

New Year's Resolutions - as a reader, you already know that a resolution of 12% more net is nothing but frustration for every body! Look at procedures per 100 patients, and pick a line item that needs attention, e.g., dental prophys by staff, and allow that to become the goal of a 12% increase per month, [...]

By | January 16th, 2017|Veterinary Consult Corner|

Nourish, Don’t Drain, the Practice Culture

  If managers or practice owners identify the offending behaviors and fix them, they will usually be able to spend more time nourishing the practice's culture - which will in turn, make the staff members happier and more productive.  Below are the ingredients that make-up a nourishing practice culture: Respond constructively when someone offers an [...]

By | January 16th, 2017|Veterinary Consult Corner|

Six Key Principles Aid in CQI

Ensuring the Standards of Care and CQI initiatives Stick is a Leadership Essential.    Dr. Tom Cat   I was discussing with an old time client about the challenge of staff respecting the Standards of Care (SOC), and implementing the CQI principles at the personal level. When the Joint Commission does a healthcare organization survey, they now [...]

By | January 16th, 2017|Veterinary Consult Corner|

Humility is a Virtue / Curse

  Being too humble with client praise can have unintended consequences.   Veterinary healthcare delivery is a calling for most of us. We entered the profession for very humanitarian reasons, wanting to help animals, and in turn their stewards, and make a difference in the human-animal bond of the family.  We do what we do and [...]

By | January 9th, 2017|Veterinary Consult Corner|

PEST Analysis

Tis the season for planning next year. PEST Analysis is often linked with SWOT Analysis, however, the two tools have different areas of focus. PEST Analysis looks at "big picture" factors that might influence a decision, a market, or a potential new business. SWOT Analysis explores these factors at a business, product-line or product level. [...]

By | December 22nd, 2016|Veterinary Consult Corner|
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