Upcoming Events

  1. Montana VMA Summer Meeting

    June 25 @ 8:00 am - June 27 @ 5:00 pm
  2. Canadian VMA Convention

    July 13 @ 8:00 am - July 16 @ 5:00 pm
  3. AVTE 2017 Symposium

    August 2 @ 8:00 am - August 4 @ 5:00 pm
  4. South Dakota VMA Annual Meeting

    August 13 @ 8:00 am - August 16 @ 5:00 pm

RSS Latest From Our Blog

  • June 23rd is Take Your Dog to Work Day
    Simple Tips to Make the Day a SuccessBusiness goes to the dogs as workplaces across the country celebrate the annual Take Your Dog to Work Day. The temporary office canines won’t be barking out orders to employees or wagging approval after a presentation, although some might be helping the receptionist greet visitors. The day is […]
  • June is National Adopt a Shelter Cat Month
    June is a very important month for organizations, nationwide, that work with the community to find permanent homes for rescued cats.  June is National Adopt a Shelter Cat Month.   You may wonder why June was chosen  as the month for this very special service.  The short answer- June is kitten season. It is the time […]
  • Equine Respiratory Allergies - Heaves
    The respiratory illness commonly known as “heaves” or “broken wind” was, until recently, referred to as Chronic Obstructive Pulmonary Disease (COPD) in the medical community. It has been renamed Recurrent Airway Obstruction (RAO) to indicate that it is not the same condition as the COPD found in humans.  Affecting mostly older horses, heaves arises when […]

Veterinary Consult Corner

/Veterinary Consult Corner

Six Key Principles Aid in CQI

Ensuring the Standards of Care and CQI initiatives Stick is a Leadership Essential.    Dr. Tom Cat   I was discussing with an old time client about the challenge of staff respecting the Standards of Care (SOC), and implementing the CQI principles at the personal level. When the Joint Commission does a healthcare organization survey, they now [...]

By | January 16th, 2017|Veterinary Consult Corner|

Humility is a Virtue / Curse

  Being too humble with client praise can have unintended consequences.   Veterinary healthcare delivery is a calling for most of us. We entered the profession for very humanitarian reasons, wanting to help animals, and in turn their stewards, and make a difference in the human-animal bond of the family.  We do what we do and [...]

By | January 9th, 2017|Veterinary Consult Corner|

PEST Analysis

Tis the season for planning next year. PEST Analysis is often linked with SWOT Analysis, however, the two tools have different areas of focus. PEST Analysis looks at "big picture" factors that might influence a decision, a market, or a potential new business. SWOT Analysis explores these factors at a business, product-line or product level. [...]

By | December 22nd, 2016|Veterinary Consult Corner|

The Next Step is Team-Based Operations

“Never tell people HOW to do things.  Tell them WHAT to do and they will surprise you with their ingenuity. - General George S. Patton   When I wrote the text, The Practice Success Prescription: Team-based Veterinary Healthcare Delivery (VIN PRESS 2008), we made it available in the VIN Library for free download.  I thought I [...]

By | December 22nd, 2016|Veterinary Consult Corner|

ALONE IN A CROWD – THE NEED FOR AN ALLIANCE

  Someone once said, ". . . it was lonely at the top . . .", but the fact is it can be lonely anywhere in the organization.   Veterinary medicine is a lonely business for veterinarians. The doctor is always surrounded by people looking for an answer: staff, clients, and the community. The owner [...]

By | December 7th, 2016|Veterinary Consult Corner|

Your Future Veterinary Practice

The uninformed consumer will compare using prices; it is the only thing they know which is comparable.  The client who receives a value-added service learns more than price for comparisons.            Dr. T. E. Catanzaro   For more than 50 years, veterinary medicine had thrived in a seller's market as a safe profession in which a [...]

By | October 20th, 2016|Veterinary Consult Corner|

Workaholic or Work Enthusiast

He used to be a classic workaholic, and after seeing how little work and career really mean when you reach the end of your life, he put a new emphasis on things he believed counted more. These things include: family, friends, being part of a community, and appreciating the little joys of the average day. [...]

By | August 17th, 2016|Veterinary Consult Corner|

“ACCESS” IS BETTER THAN “ASK US”

Positive anything is better than negative nothing. It isn't difficult to understand why some practices have a dwindling number of clients when access is assessed from the client's viewpoint. The only thing a veterinary practice has to "sell" is peace of mind to the client; everything else must be allowed to be "bought" by the [...]

By | August 2nd, 2016|Veterinary Consult Corner|

Bioethical Organizational Behavior – a Leadership Mandate

  Bioethics is the study of typically controversial ethics brought about by advances in healthcare, biology, and medicine. It is also moral discernment as it relates to medical policy, practice, and research. Bioethicists are concerned with the ethical questions that arise in the relationships among life sciences, biotechnology, medicine, politics, law, and philosophy. It also includes the [...]

By | July 6th, 2016|Veterinary Consult Corner|

THE OTHER 3 R FACTORS

Woe to the man whose heart has not learned while young to hope, to love -- and to put his trust in life.   Joseph Conrad This is a very unusual quote for a veterinary practice management person to use.  Our veterinary profession is based on caring.  Whether it be a veterinarian, a nurse technician, a [...]

By | June 17th, 2016|Veterinary Consult Corner|
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