Upcoming Events

  1. CVC Kansas City 2017

    August 25 @ 8:00 am - August 28 @ 5:00 pm
  2. Southwest Veterinary Symposium

    September 21 @ 8:00 am - September 24 @ 5:00 pm
  3. Colorado VMA Convention

    September 21 @ 8:00 am - September 24 @ 5:00 pm

RSS Latest From Our Blog

  • June 23rd is Take Your Dog to Work Day
    Simple Tips to Make the Day a SuccessBusiness goes to the dogs as workplaces across the country celebrate the annual Take Your Dog to Work Day. The temporary office canines won’t be barking out orders to employees or wagging approval after a presentation, although some might be helping the receptionist greet visitors. The day is […]
  • June is National Adopt a Shelter Cat Month
    June is a very important month for organizations, nationwide, that work with the community to find permanent homes for rescued cats.  June is National Adopt a Shelter Cat Month.   You may wonder why June was chosen  as the month for this very special service.  The short answer- June is kitten season. It is the time […]
  • Equine Respiratory Allergies - Heaves
    The respiratory illness commonly known as “heaves” or “broken wind” was, until recently, referred to as Chronic Obstructive Pulmonary Disease (COPD) in the medical community. It has been renamed Recurrent Airway Obstruction (RAO) to indicate that it is not the same condition as the COPD found in humans.  Affecting mostly older horses, heaves arises when […]

Veterinary Consult Corner

/Veterinary Consult Corner

It is all about the human-animal bond

As the Leo Bustad Companion Animal Veterinarian of the Year 2012, I now find I am often asked, "How does one believe in the Human-Animal Bond being practice critical?" The truth is that most professionals think that when they believe/know, then they can act. While that works some of the time, if you choose to [...]

By | February 28th, 2017|Veterinary Consult Corner|

APPROPRIATE PRICING

If you do not know the change rate of overhead and supply costs, you cannot set fees in a reasonable manner. - Dr Tom Cat   How To Raise Your Fees   There is a delicate balance between the fee you need to charge for your products and services, and the fee that people are willing [...]

By | February 3rd, 2017|Veterinary Consult Corner|

Practice Owner’s/Manager’s/Zone Coordinator Challenge for 2017

New Year's Resolutions - as a reader, you already know that a resolution of 12% more net is nothing but frustration for every body! Look at procedures per 100 patients, and pick a line item that needs attention, e.g., dental prophys by staff, and allow that to become the goal of a 12% increase per month, [...]

By | January 16th, 2017|Veterinary Consult Corner|

Nourish, Don’t Drain, the Practice Culture

  If managers or practice owners identify the offending behaviors and fix them, they will usually be able to spend more time nourishing the practice's culture - which will in turn, make the staff members happier and more productive.  Below are the ingredients that make-up a nourishing practice culture: Respond constructively when someone offers an [...]

By | January 16th, 2017|Veterinary Consult Corner|

Six Key Principles Aid in CQI

Ensuring the Standards of Care and CQI initiatives Stick is a Leadership Essential.    Dr. Tom Cat   I was discussing with an old time client about the challenge of staff respecting the Standards of Care (SOC), and implementing the CQI principles at the personal level. When the Joint Commission does a healthcare organization survey, they now [...]

By | January 16th, 2017|Veterinary Consult Corner|

Humility is a Virtue / Curse

  Being too humble with client praise can have unintended consequences.   Veterinary healthcare delivery is a calling for most of us. We entered the profession for very humanitarian reasons, wanting to help animals, and in turn their stewards, and make a difference in the human-animal bond of the family.  We do what we do and [...]

By | January 9th, 2017|Veterinary Consult Corner|

PEST Analysis

Tis the season for planning next year. PEST Analysis is often linked with SWOT Analysis, however, the two tools have different areas of focus. PEST Analysis looks at "big picture" factors that might influence a decision, a market, or a potential new business. SWOT Analysis explores these factors at a business, product-line or product level. [...]

By | December 22nd, 2016|Veterinary Consult Corner|

The Next Step is Team-Based Operations

“Never tell people HOW to do things.  Tell them WHAT to do and they will surprise you with their ingenuity. - General George S. Patton   When I wrote the text, The Practice Success Prescription: Team-based Veterinary Healthcare Delivery (VIN PRESS 2008), we made it available in the VIN Library for free download.  I thought I [...]

By | December 22nd, 2016|Veterinary Consult Corner|

ALONE IN A CROWD – THE NEED FOR AN ALLIANCE

  Someone once said, ". . . it was lonely at the top . . .", but the fact is it can be lonely anywhere in the organization.   Veterinary medicine is a lonely business for veterinarians. The doctor is always surrounded by people looking for an answer: staff, clients, and the community. The owner [...]

By | December 7th, 2016|Veterinary Consult Corner|

Your Future Veterinary Practice

The uninformed consumer will compare using prices; it is the only thing they know which is comparable.  The client who receives a value-added service learns more than price for comparisons.            Dr. T. E. Catanzaro   For more than 50 years, veterinary medicine had thrived in a seller's market as a safe profession in which a [...]

By | October 20th, 2016|Veterinary Consult Corner|
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