frequently asked questions

frequently asked questions

We commonly work on the following units:
Ultralight Series. (Orange Series) 8016, 10040, 10035, 12040, 10060.
Bowie portables, TP-20, PRX 85 and PRX 90. Parts are hard to come by.
Ajex, 9015, 10035, 10060. Parts come from Korea, which could take a while. There is no guarantee we can fix the machine. A lot are high voltage tank leakage problems. It is very expensive and will cause numerous problems, some of which will not be detected right away.
MinXray, HF80 and HF80+ HF100
Sterns
Poskom
Ecotron

The most common problems we see are dropped machines or ones that are kicked by animals. We service dropped or kicked machines, which are relatively easy to fix.

Most of the Ajex machines that come in are from low oil in the HV tanks which then arc and cause other problems in the machines. At first sign of error codes, especially at higher KVP settings, the machine needs to be sent in.

First, run the following test:

Expose film to light with hand on top and develop.
If outline of hand is there, processor is good.

Other things you can do:

Replace chemicals if hand can not be seen.
Check temperature of Developer.
Ensure processor is level.

We offer Free lifetime technical support over the phone

The DIS Service Department warranties its workmanship and labor for 90 days.
On machines that are no longer covered by the Manufacturer’s Warranty. Warranty is only for service work on each service event that was done on the equipment, not for new problems that may pop up. If problem is deemed to be the same as the previous service event then labor and parts will be covered. Shipping costs each way will not be covered under Manufacturer’s Warranty. Shipping costs for non-warranty items will not be covered both ways.