Adult Education: Communicating with Millennials and Gen Z
FACTOID: Adult education does NOT exist on a bell curve, [...]
DYNAMICS OF CHANGE & THE PRACTICE TEAM
Most managers say, “Human Beings Resist Change” - yet, when [...]
One Size Does Not Fit All
As a consultant visiting practices, 1800 in the past 15 [...]
Building Your Practice Team Flag
As Americans, we often rally around symbolism, we believe in [...]
Leveraging
Receptionist, secretary, or a client relations specialist, the person(s) at [...]
“ACCESS” IS BETTER THAN “ASK US”
Positive anything is better than negative nothing. It isn't [...]
Internal Marketing
As veterinary medicine evolves (read that to mean "as colleagues [...]
Hiring Winners – Hire for Attitude!
There are four steps in the staff procurement process: attraction, [...]
The Seven Elements of Client Service
Programs designed to improve service to clients have been around [...]
Pro-Pay: Unintended Consequences
Let me say from the onset, I am no proponent [...]